NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Black screen after powerup
After powering up my Meural Canvas II, the logo appears on the screen and then the screen turns black. Factory reset did not help. Are there any other options to try Any help would be highly appr...
Thanks for your reply
No, the app says the screen is offline.
No, the app says the screen is offline.
Hello Hansie020,
Thank you for your post!
Try these steps to get your Meural Canvas II up and running:
- Unplug your Meural Canvas II
- Then hold the reset button
- Now plug in your Meural Canvas II
- Then wait five seconds then release the reset button
Let me know the outcome of this solution as soon as possible!!
Best,
Kevin
Community Team
Hi Kevin,
That is the factory reset procedure isn't it?
I tried that again and this did not resolve this problem.
On the router, I could see that the device is connecting to the wifi and is responding to a ping request.
I hope this gives a clue for another suggestion.
Kind regards,
Hans
Hello Hansie020,
Thank you for your post!
Please PM the following information so I can endorse you to our support team:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:
Please provide this information as soon as possible!
I look forward to hearing from you!
Best,
Kevin
Community Team
Hi,
I'm experiencing this issue as well. Went through the factory reset to no avail. Was there an alternative solution that resolved this?
Thanks