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Brand new Meural Canvas II MC327 doesn't connect to home wi-fi in initial setup
I purcgased a brand new Meural Canvas II MC327. I tried to connect it to my home wi-fi, but it didn't no matter what I tried.
The Meural app shows this message "Incorrect network name or password"....
I have to correct myself about my Wi-Fi home network facts.
I have a Comcast Xfinity xFi Advanced Gateway XB7. Here's Comcast explanation:
"these gateways have been upgraded with software that manages advanced WiFi settings automatically to help optimize your home network and provide the best performance possible.
Advanced WiFi settings for gateways with this software enhancement are not visible and cannot be managed from the Admin Tool or Xfinity xFi."
I don't see two separate band network names, they have one name and one key, so, it's impossible to make a mistake by entering wrong credentials when asked to connect the Canvas to home Wi-Fi network.
I looked at my Gateway/Router settings and saw no way to change anything in the Wi-Fi. The Gateway's software decides which my device connect to which Wi-Fi channel.
Currently my older Canvas is connected to 2.4Ghz. I don't have any way to select it for my new MC327 Canvas, it is selected automatically by the Gateway's software.
I can't follow your instruction to connect it to 2.4Ghz band.
What should I do?
Hello Kevin,
I did some digging into Xfinity xFi Wi-Fi working. I found that I can split the combined ONE channel back into two channels 2.4Ghz and 5Ghzm, with two separate SSID's and security keys (passwords).
I did that and now all my connected devices are connected to 2.4Ghz, except for some that were automatically connected to 5Ghz I will need to re-connect them due to new credentials for 5Ghz channel.
Then I did the following:
1. hard-reset the new MC327 Canvas
2. connected my laptop to the Meural Canvas MC327 local network
3. entered 10.42.0.1/remote in Chrome browser URL address bar for the Remote Tool webpage
4. on the Remote Tool webpage I selected my @2.4Ghz network SSID, entered the key and clicked on Connect button
5. popup message "Please check your Canvas for the connection status" appeared while the Canvas was showing "Connecting...".
6. the Canvas showed the same Welcome screen.
The new Canvas shows on My Meural Devices in the Meural app, Offline.
If I remove it from my account and try to register it anew by Add New Meural, the app shows an error message:
"There's an issue with your network
You're not connected to the internet"
Does it refer to the Canvas?
As for my phone it IS connected to the internet on the 2.4Ghz Wi-Fi.
It is very ironic, that a networking company Netgear owns Meural for 5 years but the new Canvas has so many problems with Wi-Fi connection. While the old 2013 MC227 works normal, the newest one can't connect to the same network.
I don't know what else I can do at this point. I can't make it even to the point that the Main Manu is accessible on the Canvas.
No options to try are left for me. I really need your assistance.
Help, please!
Hello ArtFan,
Thank you for providing that information!
Please provide the following information through private message so I can endorse you to our support team:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:
Please provide this information as soon as possible!
I look forward to hearing from you!
Best,
Kevin
Community Team
I finally managed to connect (yesterday morning) my new MC327 Canvas to my home Wi-Fi.
I did the same actions as I did before many times, but this time it did connect!
The only difference was that I first cleared the Canvas' router record:
I opened my Xfinity app, went to Connect, then to Devices Not Connected list, opened the Canvas' (initially automatically assigned by my Gateway/Router to 5Ghz band) record, and tapped the button Forget.
Therefore, I believe that was the reason.
The rest was easy:I just added the Canvas to my Netgear/Meural account by manually typing in the app its S/N or Product ID.The Canvas appeared (with Online status) in the Meural app and in my online account page (my.meural.netgear.com/canvases/).Sequence of actions and their results:1. hard-reset the Canvas (Meural logo with "Powered by Netgear", then followed by dark screen, appear three times in a row)2. scanned its QR code.3. connected my laptop to its Wi-Fi local network.4. opened its Remote Controller (10.42.0.1/remote by default in Chrome browser) webpage.5. selected (in Wi-Fi Network section of the webpage) my 2.4Ghz network SSID in the drop-down (Loading...) list, then "Join Network", entered the key/password and clicked on Connect button.6. the SSID name of my home network was displayed in place of "Loading...".6. the Canvas showed something like "Connected to the [SSID name]..." and the first image on my SD card (I inserted it before, or it would display an image in Meural Sampler playlist). In the Browse menu there was Sampler playlist.Conclusions:1. the Canvas software/firmware FAILED to work seamlessly with Comcast Gateway (XB7 type) Wi-Fi at the start, because it had one single Wi-Fi combined of two bands 2.4Ghz and 5Ghz, and one single SSID and key/password. At first it assigned the Canvas to 5Ghz automatically band behind the scenes.2. the Canvas software/firmware FAILED to connect to my home Wi-Fi after I made a split of one combined Wi-Fi into two bands, though all my other devices didn't even "notice" the change (that split means I turned off automatic control of which device to which band to connect).3. These failures are especially troublesome considering other two facts:- my 10-year old Canvas MC227 didn't have any connection problems in my home Wi-Fi network,- Netgear (major networking equipment manufacturer, that makes Wi-Fi routers) acquired Meural 5 years ago, it could make the Canvas Wi-Fi functionality simply the best there is.There is only one explanation now: the router kept the record of initial band assignment of the Canvas, and that was somehow (?) the reason why the Canvas couldn't connect.Only AFTER I cleared that (see at the top of this post) the Canvas' was able to normally connect.I hope this may help you with resolution of similar problems.I consider it unacceptable that the newest Canvas' firmware has these Wi-Fi connection problems.Tech Support tried to but couldn't resolve this issue.My thanks to the expert Abhay (sorry if I misspelled his name) who helped and cared for my frustration. We spoke on the phone several times. The conversation yesterday (after I resolved the problem) was very useful for both of us.I very much hope that this would help other Meural Canvas owners.
