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Forum Discussion

Rowan2020's avatar
Rowan2020
Follower
Oct 20, 2019

Can’t buy art?!

I recently bought a Meural in Australia. Three years membership comes with the purchase. However, when trying to buy art that isn’t part of the membership it doesn’t work. I have tried support to no a...
KevinJ_K's avatar
KevinJ_K
NETGEAR Employee Retired
Oct 21, 2019

Hello, 

 

Thank you for the message and reaching out. I am sorry to hear about your experience with our support team. We would like to get some more information from you regarding this matter. Can you please advise if you are receiving any type of error message when you attempt to purchase art? Also, what method of payment are you using? Do you have a Case # as well?

 

We look forward to your response as we definitely want to try and assist you with getting this addressed and fixed.

 

Regards,

Kevin K., NETGEAR Meural Community Team

 

  • tonydryer's avatar
    tonydryer
    Tutor
    Oct 25, 2019
    This is amazing as I have exactly the same problem in the UK. I need to renew my membership but can’t as it says there is no payment method attached to my account and won’t let me add one. I have opened a case (41848541) but no one gets back to me. I’ve never known something been so hard to pay for. I’m wondering why I went all the way to New York to purchase the frame when the support is so poor. Please advise.
    • schumaku's avatar
      schumaku
      Guru - Experienced User
      Oct 25, 2019

      ChristineT  again please ... thank you!

    • KevinJ_K's avatar
      KevinJ_K
      NETGEAR Employee Retired
      Oct 30, 2019

      Hello tonydryer,

       

      Thank you for reaching out to us. We have learned that British Pounds (GBP) payment methods will be supported very soon. Unfortunately, there are no workarounds at this time. 

       

      I am still investigating this issue further, as I have also been told Meural has not been officially launched in England. In order to investigate this issue further, can you please let us know where you purchased your Meural Canvas in New York? We'll work with the reseller directly to ensure a positive buying experience in the future and answer any questions in person customers may have before making a purchase.

       

      I appreciate your feedback, patience and understanding.

       

      Best Regards,

      Kevin K., NETGEAR Meural Community Team

      • tonydryer's avatar
        tonydryer
        Tutor
        Oct 30, 2019
        I’m sorry Kevin but whoever is giving you this information is totally wrong.

        Why would the Meural not have been officially released in the UK yet when it has been available in Selfridges (a very famous department store in London) for months.

        I went to New York and bought mine in Macy's purely because I went on holiday there and with the exchange rate it was much cheaper.

        I was able to set up my membership last year using my UK debit card so why can I not do so now.

        My membership is due to expire in one day’s time and I desperately do not want to lose the playlists I have built up and use the new Game of thrones channel.

        Can you not extend our memberships until it is possible to pay using our cards so I don’t lose the functionality of the great Meural canvas.

        Please help.