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Forum Discussion
Can’t buy art?!
I recently bought a Meural in Australia. Three years membership comes with the purchase. However, when trying to buy art that isn’t part of the membership it doesn’t work. I have tried support to no a...
Hello,
Thank you for the message and reaching out. I am sorry to hear about your experience with our support team. We would like to get some more information from you regarding this matter. Can you please advise if you are receiving any type of error message when you attempt to purchase art? Also, what method of payment are you using? Do you have a Case # as well?
We look forward to your response as we definitely want to try and assist you with getting this addressed and fixed.
Regards,
Kevin K., NETGEAR Meural Community Team
This is amazing as I have exactly the same problem in the UK. I need to renew my membership but can’t as it says there is no payment method attached to my account and won’t let me add one. I have opened a case (41848541) but no one gets back to me. I’ve never known something been so hard to pay for. I’m wondering why I went all the way to New York to purchase the frame when the support is so poor. Please advise.