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Forum Discussion

Rowan2020's avatar
Rowan2020
Follower
Oct 20, 2019

Can’t buy art?!

I recently bought a Meural in Australia. Three years membership comes with the purchase. However, when trying to buy art that isn’t part of the membership it doesn’t work. I have tried support to no a...
miz59's avatar
miz59
Aspirant
Oct 26, 2019

Same here in Japan.  I have high hopes for the support brings some solution.

KevinJ_K's avatar
KevinJ_K
NETGEAR Employee Retired
Oct 30, 2019

Hello miz59,

 

Thank you for reaching out to us. We have learned that Japanese Yen (JPY) payment methods should be supported very soon. Unfortunately, there are no workarounds at this time. 

 

I am still investigating this issue further, as I have also been told Meural has not been officially launched in Japan yet. In order to investigate this issue further, can you please let us know where you purchased your Meural Canvas? We'll work with the reseller directly to ensure a positive buying experience in the future and answer any questions in person customers may have before making a purchase.

 

I appreciate your feedback, patience and understanding. Thanks again for contacting us.

 

Best Regards,

Kevin K., NETGEAR Meural Community Team