NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Rowan2020's avatar
Rowan2020
Follower
Oct 20, 2019

Can’t buy art?!

I recently bought a Meural in Australia. Three years membership comes with the purchase. However, when trying to buy art that isn’t part of the membership it doesn’t work. I have tried support to no a...
gMeural's avatar
gMeural
Guide
Nov 15, 2019

I'm having the same issue. Bought the Canvas in Switzerland and can't purchase anything in the members store.

 

The Annual Membership seems to be a swiss one because it's named "Meural Annual Membership CH", the price is also showed in Swiss Francs.

 

So I don't really understand why I can't purchase it.

 

Please advise.

 

DarkUniverse's avatar
DarkUniverse
Tutor
Nov 15, 2019

Same here in Switzerland (CHF).

 

Very strange that a company like Netgear is not able to use a normal payment provider. This should be today a default feature and nothing we have to discuss in the forum for month without a global solution.

  • KevinJ_K's avatar
    KevinJ_K
    NETGEAR Employee Retired
    Nov 15, 2019

    Hello gMeural & DarkUniverse,

     

    Thank you for reaching out to us. We have learned that Swiss Franc payment methods (just like other currencies) will be supported very soon. Unfortunately, there are no workarounds at this time. 

     

    Our team is aware of this issue and currently looking into this. They are trying to fix this as soon as possible.

     

    I appreciate your feedback, patience and understanding. We should have an update with more information soon.

     

    Best Regards,

    Kevin K., NETGEAR Meural Community Team

    • gMeural's avatar
      gMeural
      Guide
      Nov 15, 2019

      Hi Kevin

       

      This is really ridiculous. I spend 850 Swiss francs for a product from a global company like netgear and you guys are not able to accept international payments. Do you have an estimate when this issue will be fixed?

       

      Best

      Giuseppe

      • KevinJ_K's avatar
        KevinJ_K
        NETGEAR Employee Retired
        Nov 15, 2019

        Hello Giuseppe,

         

        I understand your frustration and please know that we want to work with you in getting this resolved. However, this is something that takes time to be addressed by our engineers.

         

        We do not have an estimate at this time when this will be fixed. I can follow-up with you once we have an update or more information.

         

        Thanks again for telling us how disappointing this is and that you would like to see this fixed as soon as possible.

         

        Regards,

        Kevin K., NETGEAR Meural Community Team