NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Can’t buy art?!
I recently bought a Meural in Australia. Three years membership comes with the purchase. However, when trying to buy art that isn’t part of the membership it doesn’t work. I have tried support to no a...
Guys,
The one thing I have picked up from this forum is that the customer service from Meural / Netgear is very poor.
Why sell something in a country where the Purchasers can only use 50% (I still can’t see the Game of Thrones channel) of its capabilities. Apparently you now take UK Debit and Credit cards but I still cannot see a button marked add new payment in accounts.
After speaking to people on numerous occasions and still not had a resolution I’ve actually given up now.
The hardware is good and I’ve started to create my own playlists.
Not sure I can trust Netgear again.
The one thing I have picked up from this forum is that the customer service from Meural / Netgear is very poor.
Why sell something in a country where the Purchasers can only use 50% (I still can’t see the Game of Thrones channel) of its capabilities. Apparently you now take UK Debit and Credit cards but I still cannot see a button marked add new payment in accounts.
After speaking to people on numerous occasions and still not had a resolution I’ve actually given up now.
The hardware is good and I’ve started to create my own playlists.
Not sure I can trust Netgear again.
Acutally the original Meural Support was good and international payment was never a problem. Basically it just worked.
The problem started as Netgear took control.
1) Migrating the customer data
I recieved repeatedly over weeks phantom emails welcoming me as a new customer and such stuff.
2) International Payment
Not able to add a Credit Card for the next subscription.
3) Support in German
First Respond: Not even looking at the content, just sending a default response talking about nonsens stuff.
Second Respond: After I complaind, they wanted me to answer some questions. But they didn't even asked a question. And still not speaking about the resported problem.
Third Respond: No third respond, now the German support guy is upset and didn't responded anymore.
Hello tonydryer,
Thank you for the comments and feedback regarding these issues. The reason why you cannot purchase the Game of Thrones content is because it has not been made available to customers outside of the United States. That will be available to other regions at a later date.
We are forwarding all your comments to the Meural team and appreciate the valuable feedback.
Regards,
Kevin K., NETGEAR Meural Community Team
