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Forum Discussion
Can’t buy art?!
I recently bought a Meural in Australia. Three years membership comes with the purchase. However, when trying to buy art that isn’t part of the membership it doesn’t work. I have tried support to no a...
Guys,
The one thing I have picked up from this forum is that the customer service from Meural / Netgear is very poor.
Why sell something in a country where the Purchasers can only use 50% (I still can’t see the Game of Thrones channel) of its capabilities. Apparently you now take UK Debit and Credit cards but I still cannot see a button marked add new payment in accounts.
After speaking to people on numerous occasions and still not had a resolution I’ve actually given up now.
The hardware is good and I’ve started to create my own playlists.
Not sure I can trust Netgear again.
The one thing I have picked up from this forum is that the customer service from Meural / Netgear is very poor.
Why sell something in a country where the Purchasers can only use 50% (I still can’t see the Game of Thrones channel) of its capabilities. Apparently you now take UK Debit and Credit cards but I still cannot see a button marked add new payment in accounts.
After speaking to people on numerous occasions and still not had a resolution I’ve actually given up now.
The hardware is good and I’ve started to create my own playlists.
Not sure I can trust Netgear again.
Acutally the original Meural Support was good and international payment was never a problem. Basically it just worked.
The problem started as Netgear took control.
1) Migrating the customer data
I recieved repeatedly over weeks phantom emails welcoming me as a new customer and such stuff.
2) International Payment
Not able to add a Credit Card for the next subscription.
3) Support in German
First Respond: Not even looking at the content, just sending a default response talking about nonsens stuff.
Second Respond: After I complaind, they wanted me to answer some questions. But they didn't even asked a question. And still not speaking about the resported problem.
Third Respond: No third respond, now the German support guy is upset and didn't responded anymore.