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Forum Discussion

Rowan2020's avatar
Rowan2020
Follower
Oct 20, 2019

Can’t buy art?!

I recently bought a Meural in Australia. Three years membership comes with the purchase. However, when trying to buy art that isn’t part of the membership it doesn’t work. I have tried support to no a...
gMeural's avatar
gMeural
Guide
Jan 24, 2020

Clearly they don't give a f...

First user reported the problem in october, a lot of people in november and here we are on the doors of february 2020.

Not being able / not willing to solve a simple software problem in 3 months tells how they care about they customers around the world.

 

 

DarkUniverse's avatar
DarkUniverse
Tutor
Jan 27, 2020

UPDATE 27-JAN-2020

Finally Netgear managed to deploy a fix ... shipping adress and payment method (credit card) can now be entered.

 

And ... a test purchase really worked. 

Strange feeling ... it's really working now????

  • KevinJ_K's avatar
    KevinJ_K
    NETGEAR Employee Retired
    Jan 30, 2020

    Hello DarkUniverse,

     

    Thank you for the update and to everyone else's feedback. We apologize for the amount of time it took to get a fix to the billing issue regarding payment and entering information such as a shipping address. 

     

    We hope the issue is no resolved for our valued customers around the world and sincerely apologize again for how long it took to get this matter resolved. We will try to do better in the future.

     

    Also, your comments and negative feedback has been noted and forwarded to the product manager.

     

    Regards,

    NETGEAR Meural Community Team

    • Xguy's avatar
      Xguy
      Initiate
      May 12, 2020
      Tried to buy art today, and when I tried to add my credit card info, it keeps telling me invalid card info. I tried three cards, put all info in correctly including billing address. Is Netgear aware of this issue?

      Thanks
      • ChristineT's avatar
        ChristineT
        NETGEAR Employee Retired
        May 12, 2020

        Hello Xguy ,

         

        I have reached out to our billing department and they have reviewed your account and asked that you try again. I'm requesting additional details and I'll provide an update if there is any further insight I can provide to the group.

         

        Thanks for your participation in this discussion! 

         

        Best,

        ChristineT