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Forum Discussion
Cannot update payment method for Meural subscription
I reported back in August 2023 that there is no way to update payment method OR manage my subscription on the website. When I go to click on the links to do manage account > update payment method, a ...
Hello naptimezzz and MeuralPainTrain ,
I appreciate your patience. We are working to resolve an issue that is contributing to your experience when you try to update your payment method for your Meural.
You can manage your payment methods via the web at my.meural.netgear.com
- Click on the Log In icon in the upper right-hand corner to log in
- Once logged in click on the cirle with your initials icon again and click Account Settings
- Click Payment Method
- Click on Payment (showing the last 4 digits of the current card on file)
- Click +add new payment method
- Enter the new card information and click Save
This process will also update your credit card on file for your Meural subscription.
Please let me know if you run into any issues with these steps.
Kind Regards,
Christine
I am unable to add either an address or payment method in my account. Trying to save on either screen gives me "An error has occurred" message. I have tried multiple devices and browsers. How can I add a payment method reliably? Did anyone test this?
Hello jbj999 ,
Welcome to the NETGEAR Community!
I understand that you are having difficulties with your adding your address and payment method to your account. Please check your inbox for contact attempts from me in regards to this issue.
Looking forward to your response!
Best,
Kevin
Community Team
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