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Forum Discussion
Cannot upload pictures
I haven’t messed with my meural in years. It’s been working fine. Today, I deleted all my old pictures and tried to upload new pictures. Nothing will upload. I tried both the iPhone app and t...
status on-line. only displays factory samplers.
if I send a photo, or a linked album to Meural from the website or from the app, it says "successfully sent" but nothing changes on the canvas. have tried all clear connections, reboot, re-add canvas, unlink, relink, send new photo, etc. nothing.
annoyingly, I can adjust the brightness level from the app fine. (but it says currently displaying my photo, which is not displaying on the canvas; canvas just dead zombie with factory photos only).
terrible
This is exactly what mine is doing. I have complete control and can change configuration, etc. I can even send a photo to the canvas to preview and it shows up for 10 seconds. But as soon as preview is done, it goes back to the factory sample photo. I can never send any of my pictures to the Meural. The uploads go to my storage on the Netgear cloud but I cannot send them to the Meural. It says is sends but nothing shows up.
Same issue. Very frustrating. When will netgear fix? This problem has seemingly been persistent for many since last year
Anyone from Netgear watching these threads? I have a useless picture frame right now and it looks like I am not the only one.
- Same thing here. How do we get netgear to fix the issue. They probably don’t like people like me who don’t subscribe to their playlists and use canvas for their ow art.
I am having similar issues. Specifically, my issue is that the art I have purchased in the past from Meural/NetGear isn't loading. I get a message stating it has been added to canvas, but it never changes. Then, every so often, I get a red message that pops up stating I need to check my internet connection. I have restarted wifi multiple times and checked our connection -- seems to be fine on our end. I haven't tried contacting anyone yet at Meural/NetGear, but I will this week because it's extremely frustrating. We do pay the yearly fee for membership.
Hello Meural Community!
Thank you for bringing this issue to our attention!
This issue has been escalated to our experts for further analysis. Please monitor the emails associated with your accounts for contact attempts from our experts, in the case additional information is needed.
Best,
Kevin
Community Team
- Hi, I have the same issue and it s going to make me crazy! I cannot send any picture or Playlist to my meural (preview is working that after it goes back to the same picture). I have a green message saying it is successfully sent but nothing happen. My meural and my app are up to date. I have also tried through the website, same issue! I have an active member account in the cloud and I have free space.... Please help me!!!
