Cannot upload pictures

Same thing here. I have spoken to them several times and they want me to pay $99 to fix this issue. I will not do that and now I also have a useless frame in my kitchen. After I did the factory reset they suggested, I cannot access to anything in the cloud anymore. I put some images on the sd card and use the canvas as a photo frame.This turned a $500 piece of equipment into a stupid $20 photo frame. Still not worth paying for the support service they want me to spend, so it will stay that way and if they don't fix the problem on their end, I will remove the Meural app from my phone. There are some more important issues in this world to spend my money and energy on at this point.