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Forum Discussion
Cannot upload pictures
I haven’t messed with my meural in years. It’s been working fine. Today, I deleted all my old pictures and tried to upload new pictures. Nothing will upload. I tried both the iPhone app and t...
status on-line. only displays factory samplers.
if I send a photo, or a linked album to Meural from the website or from the app, it says "successfully sent" but nothing changes on the canvas. have tried all clear connections, reboot, re-add canvas, unlink, relink, send new photo, etc. nothing.
annoyingly, I can adjust the brightness level from the app fine. (but it says currently displaying my photo, which is not displaying on the canvas; canvas just dead zombie with factory photos only).
terrible
I am having similar issues. Specifically, my issue is that the art I have purchased in the past from Meural/NetGear isn't loading. I get a message stating it has been added to canvas, but it never changes. Then, every so often, I get a red message that pops up stating I need to check my internet connection. I have restarted wifi multiple times and checked our connection -- seems to be fine on our end. I haven't tried contacting anyone yet at Meural/NetGear, but I will this week because it's extremely frustrating. We do pay the yearly fee for membership.
Hello Meural Community!
Thank you for bringing this issue to our attention!
This issue has been escalated to our experts for further analysis. Please monitor the emails associated with your accounts for contact attempts from our experts, in the case additional information is needed.
Best,
Kevin
Community Team
- Hi, I have the same issue and it s going to make me crazy! I cannot send any picture or Playlist to my meural (preview is working that after it goes back to the same picture). I have a green message saying it is successfully sent but nothing happen. My meural and my app are up to date. I have also tried through the website, same issue! I have an active member account in the cloud and I have free space.... Please help me!!!
the way to temporarily solve it is to log out of the app and log back in.
fundamentally the issue is the app access token is expiring too soon and so it thinks the app is logged out and throws an access token invalid error even though the user and the app thinks the user is still logged in.
expiration is set too short and/or you aren’t refreshing properly
