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Forum Discussion

niklebOO's avatar
niklebOO
Aspirant
Jun 28, 2022

Can't upload iCloud images form linekd album

I selected to link an iCloud album for my Meural. However, the app gets stuck 0 of 24 images uploaded. Any ideas what is going on?
KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Jun 28, 2022

Hello niklebOO,

 

Thank you for your post!

 

Please turn off your private IP address if you are using an iOS device. 

 

To turn off the Private IP address please follow the directions listed below:

 

  • Open "Settings"
  • "Wi-Fi"
  • Select the "i" icon next to your connected network
  • Toggle off "Private Wi-Fi Address"

 

Best,

Kevin

Community Team

  • niklebOO's avatar
    niklebOO
    Aspirant
    Jun 28, 2022

    thanks. But "Private Wi-Fi address" was already off.

    • KevinLiT's avatar
      KevinLiT
      NETGEAR Moderator
      Jun 28, 2022

      Hi niklebOO,

       

      Thanks for the fast response. 

      Please PM me a screenshot of what happens when the Meural app freezes.

       

      Best,

      Kevin

      Community Team

      • Jeffgear's avatar
        Jeffgear
        Virtuoso
        Jun 28, 2022

        I had a similar issue and fixed it in iOS by going into Settings, Privacy, Photos, then ensuring the Meural app was set to "all photos" and not selected photos.