NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

niklebOO's avatar
niklebOO
Aspirant
Jun 28, 2022

Can't upload iCloud images form linekd album

I selected to link an iCloud album for my Meural. However, the app gets stuck 0 of 24 images uploaded. Any ideas what is going on?
niklebOO's avatar
niklebOO
Aspirant
Jun 28, 2022

thanks. But "Private Wi-Fi address" was already off.

KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Jun 28, 2022

Hi niklebOO,

 

Thanks for the fast response. 

Please PM me a screenshot of what happens when the Meural app freezes.

 

Best,

Kevin

Community Team

  • Jeffgear's avatar
    Jeffgear
    Virtuoso
    Jun 28, 2022

    I had a similar issue and fixed it in iOS by going into Settings, Privacy, Photos, then ensuring the Meural app was set to "all photos" and not selected photos.  

    • niklebOO's avatar
      niklebOO
      Aspirant
      Jun 28, 2022

      thanks for the tip. I checked, and Meural app had already access to all images

      • bizzyunderscore's avatar
        bizzyunderscore
        Guide
        Jun 28, 2022

        I've been battling with this for more than a year, Netgear knows about the bug since there has been MANY forum posts about it, but they have done NOTHING about it besides pretend the bug doesn't exist.

         

        I suspect that Apple changed the format of Live Photos and this broke the Meural service- linking albums doesn't work via either the app or website. But pictures that aren't Live Photos upload fine (this is useless for us, since we almost exclusively use Live Photos).

         

        The only workaround I've found is giving up on Linked Albums (you know, the feature that we purchased three of these devices for) and I manually create "Playlists" instead, then manually select and upload all the photos from my iCloud Photos album to the Playlist.

         

        It's 100x more manual, and something I could have done on several other competing photo frames that cost less and have higher quality software, but hey, Netgear already has my money, and they've squeaked through their stunningly short 90-day warranty (I thought Meurals were supposed to be a higher-quality, premium brand?).

         

        I can't wait for someone from Netgear to try blaming my IOS version or something.