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Forum Discussion
Canvas II Bug or Not? Unexpected playlist displayed.
Canvas II (27 inch) Macintosh OS 13.0.1 and iOS 16 on iPhone and iPad Issue: Unexpected Playlist Behavior My Canvas displays Playlist A. Also on my Canvas is Playlist B, which is not being di...
Hello NMWatzman,
Thanks for providing that information!
Please ensure your Meural Canvas is updated by doing the following:
Open Meural App
Canvas
Settings icon (top right)
Canvas settings
Software update (under Canvas details)
Then reset your Meural Canvas and try reproducing the issue.
Best,
Kevin
Community Team
Thank you, Kevin. More support in the past few hours than I’ve gotten from your company in about 2 weeks.
Followed your directions, Canvas software is current. Reset the Canvas by unplugging.
Playlist B is displaying correctly.
Added artwork from Membership Library to Playlist A (the un displayed one).
Artwork that I added is now displayed on the Canvas.
Playlist A is now the playlist being displayed.
This is the second time today that I have reproduced this bug.
Neal
Hi Kevin,
The obvious answer and workaround is to simply remove Playlist B from the canvas, while still maintaining it in my Library.
I have an older Canvas 13.5 that I am now viewing that does not contain Playlist B. It was not affected when I add an image to Playlist B.
I’ll not change the Canvas II and remove Playlist B until we see if there is another solution.