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Forum Discussion
Solved
Canvas Says Offline
Hello My canvas is not coming online, I am connected to the network, however upon checking on the computer is says status offline. The app on the phone will not sync. I makes the connection to m...
Hello Meural Community,
We are aware of the issue with the Meural server that is causing the Canvas I and Canvas II to appear offline on the Meural app and my.meural.com. Our Engineering team is diligently toward a solution to resolve this issue.We value your patronage and appreciate your patience!
Best,
Kevin
Community Team
It’s on my home network, Asus Router I’ve always used on it, Meural says full wi-fi bars and connected to my network, however it’s showing offline.
I called customer service, explained to them and they said if I wanted to do a “special troubleshooting” I would have to buy extended warranty. It’s so unfair because my Meural doesn’t seem to be broken, and seems to be a software issue on network.
I did try using my iPhone as a hotspot and problem persisted, meaning it’s not a network problem on my end. Please help. I can’t have this bricked on me like this.
I called customer service, explained to them and they said if I wanted to do a “special troubleshooting” I would have to buy extended warranty. It’s so unfair because my Meural doesn’t seem to be broken, and seems to be a software issue on network.
I did try using my iPhone as a hotspot and problem persisted, meaning it’s not a network problem on my end. Please help. I can’t have this bricked on me like this.
1. what asus router?
2. what modem is the asus connected to?
3. is the asus using any type of access control/security that could potentially block?
4. did you try a factory reset on the canvas?
- I don’t have the model in hands now, but I have always had it working on that router no problem. I also tried using on my iPhone hotspot, shows on canvas as connected but still offline when trying to connect via the app