NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Canvas Says Offline
Hello My canvas is not coming online, I am connected to the network, however upon checking on the computer is says status offline. The app on the phone will not sync. I makes the connection to m...
Hello Meural Community,
We are aware of the issue with the Meural server that is causing the Canvas I and Canvas II to appear offline on the Meural app and my.meural.com. Our Engineering team is diligently toward a solution to resolve this issue.We value your patronage and appreciate your patience!
Best,
Kevin
Community Team
1. what asus router?
2. what modem is the asus connected to?
3. is the asus using any type of access control/security that could potentially block?
4. did you try a factory reset on the canvas?
I don’t have the model in hands now, but I have always had it working on that router no problem. I also tried using on my iPhone hotspot, shows on canvas as connected but still offline when trying to connect via the app
Did you try factory resetting the Canvas?
Or deleting the network and reconnecting it?
- I did at least five factory reset in one day. Tried restarting network. Nothing brings it online.
Damn, I just bought the meural 2. I have had the Meural 1 for nearly 10 years and it has been flawless until it went offline about a week ago. I tried for hours to fix it to no avail, even being on chat with Meural support. I did all the stuff I have seen here, and nothing. I went to bed, the next morning, I turned on the Computer and the Meural was online. I think the problem is at Meural. I love this frame, I hope the new one works.