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Forum Discussion
Solved
Canvas Says Offline
Hello My canvas is not coming online, I am connected to the network, however upon checking on the computer is says status offline. The app on the phone will not sync. I makes the connection to m...
a couple things you can if it changed after a firmware update.
1. If you didn't update over a hardwired connection, I'd try reinstalling the firmware over a hard wired connection.
2. Any time I have issues after an update, I try to factory reset the device. maybe the firmware changed enough that your settings are causing problems.
3. You always have the option of downgrading back to an older version of the firmware. maybe your specific settings cause a bug with that firmware. The old firmware can be found under your support page---downloads----- +view previous versions. Make sure if you downgrad to do it over the hardwired connection and to reset it afterwards.
Hi Kevin
Thank you for reaching out. I have uninstalled the app on my iPhone and also IPad, still didn’t work, same issue, it didn’t complete step 2 of 2 on synch.
As far as the canvas update, I’m even tho it shows connected to my WiFi, it shows as offline, making it impossible to try any software update on it
Thank you for reaching out. I have uninstalled the app on my iPhone and also IPad, still didn’t work, same issue, it didn’t complete step 2 of 2 on synch.
As far as the canvas update, I’m even tho it shows connected to my WiFi, it shows as offline, making it impossible to try any software update on it
Hello Ak-Lex,
Thank you for your providing that information!
We are aware of this issue and will work diligently toward a resolution.
Best,
Kevin
Community Team
Thank you for your providing that information!
We are aware of this issue and will work diligently toward a resolution.
Best,
Kevin
Community Team
- Thank you Kevin, looking forward to a resolution.
Thank you. My new Meural 2 arrived yesterday and I am keeping my fingers crossed that I can get it working.
Thanks
- Oh boy! Make sure you save customer service phone numbers, and continue use this forum because you will face disconnection for sure.
…It’s good for what it is and NETGEAR needs to offer more support on this product for sure. Meural community doesn’t get much love.
Last I heard they said they were aware of the issue and were addressing. I hope they do. Looking forward to the fix. I bought mine before Netgear bought out Meural. In the beginning, the service from Meural was outstanding
- Hello Ak-Lex,
Please send a playlist to your Meural Canvas using your Meural app.
Best,
Kevin
Community Team - You did? It’s a little different now. I have been patient all this time, my Meural has always lost connection with my phone, the reset although very inconvenient would always bring it back until now.
They said they are looking in to the problem, hopefully they’ll fix especially because some people use it for work.