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Forum Discussion
Solved
Canvas Says Offline
Hello My canvas is not coming online, I am connected to the network, however upon checking on the computer is says status offline. The app on the phone will not sync. I makes the connection to m...
Hello Meural Community,
We are aware of the issue with the Meural server that is causing the Canvas I and Canvas II to appear offline on the Meural app and my.meural.com. Our Engineering team is diligently toward a solution to resolve this issue.We value your patronage and appreciate your patience!
Best,
Kevin
Community Team
Mine as of this morning is back in Idle/online mode. Just noticed that a playlist I sent to it yesterday finally made it to my Canvas. I did try the Wifi reset/clear but that didn't do anything initially and didn't bother resetting it once I came across this thread.
Hopefully others here eventually see theirs online 🤞
- I can’t even send playlist because the app wind synch
Weirdly, my newer Canvas, bought 2022, is still connecting to the app, but my older 2nd generation one, bought 2017, stopped connecting like other people in this thread a week or so ago. Both are connected to the same wifi with strong signal.
Sharon
- Hi Sharon,
That’s actually good feedback, at least they can narrow down to possibly a firmware update on the older Meurals.
I haven’t heard of a solution yet.
- And after getting online yesterday, my canvas is back to being offline. So frustrating!
My canvas re-connected to the Meural app on my iPhone last night, and this morning it has reconnected through the Netgear/Meural website on my laptop.
There is hope!
I hope it lasts...
Sharon
- Hi Sharon, thanks for sharing, I’ll try mine.
- That’s frustrating. Sharon was able to get hers online. I had hopes and came to try mine, did a reset and no luck. At this time I unplugged from the wall and only plug it in when trying for a connection.
I’m still offlineSometimes, my frame will say offline, but later when I come back, what i had tried to upload is there. So, it seems they come online for a little while and then go offline.