NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Canvas Says Offline
Hello My canvas is not coming online, I am connected to the network, however upon checking on the computer is says status offline. The app on the phone will not sync. I makes the connection to m...
Hello Meural Community,
We are aware of the issue with the Meural server that is causing the Canvas I and Canvas II to appear offline on the Meural app and my.meural.com. Our Engineering team is diligently toward a solution to resolve this issue.We value your patronage and appreciate your patience!
Best,
Kevin
Community Team
Mine as of this morning is back in Idle/online mode. Just noticed that a playlist I sent to it yesterday finally made it to my Canvas. I did try the Wifi reset/clear but that didn't do anything initially and didn't bother resetting it once I came across this thread.
Hopefully others here eventually see theirs online 🤞
And after getting online yesterday, my canvas is back to being offline. So frustrating!
My canvas re-connected to the Meural app on my iPhone last night, and this morning it has reconnected through the Netgear/Meural website on my laptop.
There is hope!
I hope it lasts...
Sharon
- That’s frustrating. Sharon was able to get hers online. I had hopes and came to try mine, did a reset and no luck. At this time I unplugged from the wall and only plug it in when trying for a connection.
I’m still offline