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Forum Discussion
Solved
Canvas Says Offline
Hello My canvas is not coming online, I am connected to the network, however upon checking on the computer is says status offline. The app on the phone will not sync. I makes the connection to m...
Hello Meural Community,
We are aware of the issue with the Meural server that is causing the Canvas I and Canvas II to appear offline on the Meural app and my.meural.com. Our Engineering team is diligently toward a solution to resolve this issue.We value your patronage and appreciate your patience!
Best,
Kevin
Community Team
I’m told to run factory reset. I’m afraid it will wipe out everything that’s now working.
What do I do?
What do I do?
After 2 hours on the phone with support, I am ready to throw this thing out of the window! Original issue was that canvas was offline and now I'm stuck in an endless loop of the frame showing the "download QR code" and the motion no longer working. This is MC227, 2nd Generation.
1.) When I plug it in, I am brought to the Download QR screen
2.) Go to the Meural app on my phone
3.) Lower right, click Canvas
4.) I'm briefly brought to a screen that says 'synching your canvas', but then this goes to a screen that has my canvas name in upper left, and the message "Reconnect your Canvas to the WiFi Network. Your canvas is currently offline. You may need to restart the WiFi service on your Canvas."
5.) I click "Restart WiFi"
6.) Instructions then say to "Wave down on the Canvas to pull up Canvas menu" / Wave to WiFi / Wave to Restart WiFi.
Problem is once on the QR screen, the "wave" no longer works.
7.) So, within the app on this page, I have option to "Reset WiFi"
8.) Click Reset WiFi but more instructions regarding 'the wave' which I cannot do from the QR screen.
Thank you in advance for any help. Love this product, but horrible support.