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Forum Discussion
Dark area appeared on meural canvas screen
Over the last few weeks a dark area has started to appear on the top left area of my meural canvas screen (see photo below). Has anyone in the community had this problem before and know of a solution...
Is it still within warranty?
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Hi
Just an update. I now have the problem on 2 meural canvas screens. The photo below shows how it is getting worse. Unfortunately the items are out of the 2 year warranty. I have contacted Netgear support and they have confirmed there is nothing they can do because of the warranty situation. Can only assume these have a life that terminates 2 months after warranty expires and thats ÂŁ1500 down the drain!
- I have precisely the same. Appeared yesterday đ
Hello Meural Community,
I understand that you are experiencing issues with the display of your Meural Canvas.
Please PM the following information so I can endorse you to our support team:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:
Please provide this information as soon as possible!
I look forward to hearing from you guys!
Best,
Kevin
Community Team
Hi Kevin,
Thanks for following up.
What's the best way to get you this information without posting private details in here?
(Sorry - just checked whether I could and have PM'd you)
