NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Rob_PP's avatar
Rob_PP
Tutor
Feb 22, 2022

Dark area appeared on meural canvas screen

Over the last few weeks a dark area has started to appear on the top left area of my meural canvas screen (see photo below). Has anyone in the community had this problem before and know of a solution...
Rob_PP's avatar
Rob_PP
Tutor
Jun 18, 2022

Hi

Just an update. I now have the problem on 2 meural canvas screens. The photo below shows how it is getting worse. Unfortunately the items are out of the 2 year warranty. I have contacted Netgear support and they have confirmed there is nothing they can do because of the warranty situation. Can only assume these have a life that terminates 2 months after warranty expires and thats £1500 down the drain!

Jo90's avatar
Jo90
Tutor
Dec 13, 2022
I have precisely the same. Appeared yesterday 😞
  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    Dec 13, 2022

    Hello Meural Community,

     

    I understand that you are experiencing issues with the display of your Meural Canvas.

    Please PM the following information so I can endorse you to our support team:

    Name:
    Email:
    Phone Number:
    Device Model:
    Firmware:
    Serial Number:
    Preferred time to be contacted:
    App version:

    Please provide this information as soon as possible!
    I look forward to hearing from you guys!

    Best,
    Kevin
    Community Team

     

    • Jo90's avatar
      Jo90
      Tutor
      Dec 13, 2022

      Hi Kevin,

      Thanks for following up.

      What's the best way to get you this information without posting private details in here?

      (Sorry - just checked whether I could and have PM'd you)

    • Rob_PP's avatar
      Rob_PP
      Tutor
      Dec 14, 2022

      Hi There,

       

      Regarding the problem that I had, I spoke to Netgear support and was told the following:

       

      1. The items were 2 months outside the warranty period and did not qualify for replacement.
      2. The items could not be repaired.

      Hence I regard my items a write off costing me £1,500. So in conclusion, If your canvas is in warranty it should be replaced, if not bad luck its useless!

       

      I have also found  Netgear support to be totally useless and they don't even care!

       

      If you know of anything different to this then please let me know and I will provide the details that you have requested.

       

      Regards

       

      Robin Pagett

       

      • KevinLiT's avatar
        KevinLiT
        NETGEAR Moderator
        Dec 16, 2022

        Hello Rob_PP,

        Thank you for your post!

         

        Please PM the information requested in the post above. 

         

        Best,

        Kevin

        Community Team