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Forum Discussion
Dark area appeared on meural canvas screen
Over the last few weeks a dark area has started to appear on the top left area of my meural canvas screen (see photo below). Has anyone in the community had this problem before and know of a solution...
Hello Meural Community,
I understand that you are experiencing issues with the display of your Meural Canvas.
Please PM the following information so I can endorse you to our support team:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:
Please provide this information as soon as possible!
I look forward to hearing from you guys!
Best,
Kevin
Community Team
Hi There,
Regarding the problem that I had, I spoke to Netgear support and was told the following:
- The items were 2 months outside the warranty period and did not qualify for replacement.
- The items could not be repaired.
Hence I regard my items a write off costing me £1,500. So in conclusion, If your canvas is in warranty it should be replaced, if not bad luck its useless!
I have also found Netgear support to be totally useless and they don't even care!
If you know of anything different to this then please let me know and I will provide the details that you have requested.
Regards
Robin Pagett