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dbjunction's avatar
dbjunction
Aspirant
Mar 31, 2025

Getting blank frames on Meural Canvas - RESOLVED

ISSUE RESOLVED

 

I had posted the following issue last year and while it appeared to a be a common issue, no solution was found:

 

I have Meural Canvas 27" display for last few years and it used to work flawlessly - my main use case is displaying personal photos through SD card and I have few hundred photos loaded on the SD card. Most images display fine but I keep getting these empty frames where the screen is blank with a broken photo icon showing up on top left corner of the screen. It will stay on this blank screen for the set duration of the image display and then move to next image. I have noticed that same image may sometime show as blank and other times show up just fine. I have tried these few things and nothing has worked:

1) Tried different SD cards

2) Reduced image size of all images to under 15mb each

3) Restarted/reset Meural frame

4) Reformatted SD cards and refilled them with images

 

I think I finally found the solution and I am sharing it here in case it helps others. This solution has completely fixed the above issue for the last 1 month. Here are the 2 changes I made that fixed the issue completely:

1) Limited the size of each image to only 8MB max

2) Critical - Set the image duration to 15 sec (or longer should also work) from a much shorter duration earlier.

 

I think the reason I was getting blank frames was something to do with the cache getting overwhelmed by faster rotation of larger images. Once I addressed both issues, I don't see any blank frames now.

 

Hope it helps others.

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