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Forum Discussion
Getting blank frames on Meural Canvas
I have Meural Canvas 27" display for last few years and it used to work flawlessly - my main use case is displaying personal photos through SD card and I have few hundred photos loaded on the SD card...
Any thoughts from anyone?
Hello dbjunction ,
Welcome to the NETGEAR Community!
I understand that one of your photos on your SD drive does not show a desired display when in a playlist format. For this case, changing the file type of this photo may resolve this issue.
Please be sure to change the format to one of the following formats that I have listed below:
.jpg
.jpeg
.png
.bmp
.svg
.gif
.avi
.mkv
.mp4
.mov
.heic (iOS Live Photos).
For additional information on formats and recommended configurations please navigate to the link below:
https://kb.netgear.com/000060767/Which-image-and-video-formats-does-the-Meural-support
Best,
Kevin
Community Team
