NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Mike_48176's avatar
Mike_48176
Initiate
May 18, 2020

Horrible experience with customer service

I just recieved the Canvas II. I was really happy with the visual quality and appearance of the frame.  However, within 24 hours, the frame started to freeze and was very difficult to get restarted. ...
NG_Team's avatar
NG_Team
NETGEAR Moderator
May 19, 2020

Hi Mike,

 

We apologize if Support has not gotten back to you on your RMA request, and would like to look into your case and get this addressed.  Please email us your case number along with a copy of your post to netgearteam@netgear.com, and we will be happy to help you.

 

Regards,

Meural Team

  • Mike_48176's avatar
    Mike_48176
    Initiate
    May 19, 2020

    I finally received that return shipping label after another call.  Hopefully, return and replacement goes smoothly.