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Forum Discussion
I cannot update firmware on my Canvas
I received a new Canvas yesterday, model MC327. It is running firmware version 2.3.1_3.0.3. The app tells me to update to version 2.3.2_3.0.3. However, when I apply the firmware, it fails, with a mes...
Hello RogerRJ ,
Welcome to the NETGEAR Community!
I understand that you are having issues updating your Mueral Canvas using your Meural app. Please uninstall your application then reinstall it to ensure the version of your Meural app is current. Then, sign into your Meural app to update your Meural Canvas to the most current firmware.
Please follow the steps listed below to update your Meural Canvas to the latest firmware:
Navigate to my.meural.com
Select your initials on the far right
Select Canvases
Scroll down to Canvas Software Version
Select the arrow on the right of the software version
Select update on the top right
Best,
Kevin
Community Team
I have done that several times. It tries to load the update, but then I get a message the update failed.
I have done hard resets as well. It still doesn't accept the update.
Thanks,
Roger
I have this same issue. Please share the solution.
best regards,
Daniel
Can someone please help.
I always lost connectivity with the canvas, always did the hard reset and it always worked. This time, the app will not SYNCH with canvas, and on the computer it says canvas is offline, but it does show las time synch as the reset date.
I spend the entire afternoon, multiple resets no luck.
Is there a way to do anything via cable? What can I do? How can I turn it back to online, It even says it's connected to my network and signal is very strong.
Netgear, please help. Everyone complains about the quality of your customer service but I have hope.
Thank you.
Alex.
Hi Alex
I have exactly the same problem. Have you resolved this? I have 2 canvasses - an older one and a newer one. The app still connects to the newer canvas but has stopped connecting to the older one. Both are online with strong wifi signal. Help!
Thanks
Sharon