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Forum Discussion
Solved
I can't register my Meural, and support will do nothing to help
I purchased a Meural secondhard. Apparently that's my "mistake" for not researching it in the first place? Unlike most products in the world, these Meruals are serial locked to the person that regist...
EDIT: I just saw the update.
@ChristineT Thanks so much for the help!
I never expected to have a warrenty with it. So hopefully I can manage to get it working now. Unfortunately the "reset" button is broken off it. So.. There's that. One thing at a time. I'll consider this thread resolved and start a new one if I have further issues.
Thanks again.
Sadly it does need to go through support.
You can try emailing them as well.
Oh gotcha. Thanks for the response.
I assume actual support doesn't scour these forums?
This experience has taught me to not buy netgear products. So something positive has come of it.
absen7e wrote:
I assume actual support doesn't scour these forums?
There are the occasional mods on here but not actual support.
maybe DarrenM or ChristineT can help.
plemans ~ Thanks for the shoutout! :-)
absen7e ~ I see that you have already provided the proof of purchase and pictures of the serial number on the device. Thank you for that! I have worked with support to clear the registration from your Meural Canvas. You should now be able to register the device under your own name. Please visit: Is my NETGEAR product under warranty. Specifically, "Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage". Sorry to be the bearer of not-so-great news.
Please let me know if I can be of any further assistance. :-)
Kind Regards,
Christine
thanks ChristineT !!!!
