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Forum Discussion
Solved
I can't register my Meural, and support will do nothing to help
I purchased a Meural secondhard. Apparently that's my "mistake" for not researching it in the first place? Unlike most products in the world, these Meruals are serial locked to the person that regist...
EDIT: I just saw the update.
@ChristineT Thanks so much for the help!
I never expected to have a warrenty with it. So hopefully I can manage to get it working now. Unfortunately the "reset" button is broken off it. So.. There's that. One thing at a time. I'll consider this thread resolved and start a new one if I have further issues.
Thanks again.
Hello absen7e ,
Thank you for posting your concern. We are looking into your case as of this writing. It appears that it has been escalated to a higher tier support for review. We'll reach out to that team to request an update. It's proven to be a bit challenging for customers who purchase pre-owned NETGEAR products. While we are checking with our internal teams, do you have any way of contacting the original owner and asking them to unregister the product through the MyNETGEAR.com support portal? This would be the cleanest and easiest way to resolve this issue.
Thank you for your patience,
Christine
they'd go to
my.meural.netgear . com
click on their profile in upper right----->canvas's---->remove canvas from account.
its not in their my.netgear . com profile.