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wtp11345's avatar
wtp11345
Aspirant
Nov 30, 2025

I cloud storage and upload

I have annual membership. My I cloud storage shows 12.8 GB remaining. Frame is MC227

 

When I signed onto my PC at my.meural.netgear.com I see my photos and a mark on the picture “ On Meural “. The problem is when I click on a picture that I want to send I get a message “ failed, your canvas out of space”. I did confirm that free space is 0 storage . But if I go to + sign (;upper right )and click upload it opens up a screen with files to upload and I click on Photos and up comes my Library. Once there I select pictures and they are sent to Meural.  How can this be ? If the 4gb on Meural is full why can’t I cloud storage fill in?

 

Also, 

When I use my I phone or I pad to access the Meural  I see many linked albums and other groups ( does not say linked). CAN you clarify?

Thanks

meural frame

1 Reply

  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    Dec 19, 2025

    Hello wtp11345 ,

     

    Welcome to the NETGEAR Community!

     

    The uploads folder contains the photos that are already uploaded to your Meural Canvas. When your desired works are sent to the Meural otherwise your media will use the on  onboard storage. All playlists that shows in your Meural app are linked/available to your Meural Canvas.

     

     

    Best,

    Kevin

    NETGEAR Team