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Forum Discussion

APPerko's avatar
APPerko
Follower
Jan 28, 2023

Increase capacity on Meural frame

My frame has 4gb capacity so I purchased a membership which increases capacity to 20gb using a Meural cloud. When I check my canvas settings, it shows 4gb space only which is full. I cannot see any other options to ensure frame is linked to my Meural cloud I have paid for. Any guidance will be appreciated.

3 Replies

    • KevinLiT's avatar
      KevinLiT
      NETGEAR Moderator

      Hello APPerko,

       

      Welcome to the NETGEAR Community!

       

      The upload feature uses onboard memory to allow the canvas to show photos while it is offline. To use the cloud storage users need to make a playlist and then add photos to that playlist. 

       

      Best,

      Kevin

      Community Team

      • But the ability to display playlists from the cloud is dependent on the limited internal storage of the Meural. The scheduler can only draw from playlists loaded on the canvas and not from the cloud. This essentially renders the cloud storage useless beyond 4GB.