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Forum Discussion

Mick41's avatar
Mick41
Aspirant
Jan 11, 2025

Latest Meural app does not work on my iphone 12 using OS 18 or my ipad using OS 17.2

My iphone and my my ipad do not work with latest Meural app version 7. Just get spinning circles. Both devices were working fine with previous versions of app.
Ronpic's avatar
Ronpic
Aspirant
Jan 20, 2025

Same issue with new app.  Connectivity was working before new app was forced.  What is solution.

JamesAP's avatar
JamesAP
Aspirant
Jan 21, 2025

Having the same problem.  My iPhone Meural app will not communicate with the Canvas despite unistalling and reinstalling.

The app recognises the Wifi of the Canvas, 

  • Mick41's avatar
    Mick41
    Aspirant
    Jan 21, 2025
    Have tried deleting app and reinstalling but no luck. What now?
  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    Jan 22, 2025
    Hello JamesAP,

    The issue described is different from the issue that you are reporting. Please try to following steps to resolve your issue:
    First, uninstall then re-install your Meural app to ensure that your Meural app in up-to-date.
    Next, Navigate to my.meural.com.
    Next, Select your initials on the far right.
    Next, Select Canvases.
    Next, Scroll down to Canvas Software Version.
    Next, Select the arrow on the right of the software version.
    Next, Select update on the top right.
    Then, connect to the same wireless network as your Meural Canvas.
    Now, log into your Meural app.
    Then, select "CANVAS".

    Best,
    Kevin
    Community Team
    • Ronpic's avatar
      Ronpic
      Aspirant
      Jan 23, 2025

      Kevin,

       

      Thanks for the thorough directions.  I am able to log in on my computer and I have updated the software version on the Meural frame itself.  I can also change playlists etc.

      However, the instructions you gave did not change what happens on my iphone.  I still get an unending spinning circle.  I have deleted and installed the app at least three times.

       

      Can we download the previous version of the software?  It was working just fine for me.

       

      Ron

       

      • KevinLiT's avatar
        KevinLiT
        NETGEAR Moderator
        Jan 24, 2025

        Hello Ronpic,  

         

        Thank you for attempting the troubleshooting steps mentioned above!

         

        I have escalated this issue to our experts for further analysis. 

         

        In the meantime, please try closing your your Meural app > reset your password from my.meural.com > then log into your Meural app. 

         

        Best,

        Kevin

        Community Team