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Forum Discussion

JeffWhitesel's avatar
JeffWhitesel
Aspirant
Feb 24, 2021

Meu0118020002275

Can’t download
Canvas stays off line
Tried to reconnect but Meural- doesn’t show up

2 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Feb 25, 2021

    Hello JeffWhitesel,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    https://www.netgear.com/support/contact.aspx

     

    Christian 

    • JeffWhitesel's avatar
      JeffWhitesel
      Aspirant
      Mar 05, 2021

      solution was poor; system over two years old; I was looking for a more definative solution..for instance how to reset the system to get it to recognize my network...and use my membership to download playlists...