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Forum Discussion
Meural Annual Membership
My annual membership renewed for $73.53 on 12/2/2020. However when I sign into Meural and look at Account Settings / Subscription Status it listed as INACTIVE. When I go to browse/discover art work,...
CTK1959 wrote:My annual membership renewed for $73.53 on 12/2/2020. However when I sign into Meural and look at Account Settings / Subscription Status it listed as INACTIVE. When I go to browse/discover art work, it states the same - asking if I desire a membership or can pay for artwork that members can have for free. Tried logging off and on with no success. Using latest Apple iOS and Canvas OS 2.19, App OS 5.0.10 build number 4672.
Similar issue, app says INACTIVE but website seems to say account is active. Also tried logging on/off, didn't work.
jimk1963 wrote:
CTK1959 wrote:My annual membership renewed for $73.53 on 12/2/2020. However when I sign into Meural and look at Account Settings / Subscription Status it listed as INACTIVE. When I go to browse/discover art work, it states the same - asking if I desire a membership or can pay for artwork that members can have for free. Tried logging off and on with no success. Using latest Apple iOS and Canvas OS 2.19, App OS 5.0.10 build number 4672.
Similar issue, app says INACTIVE but website seems to say account is active. Also tried logging on/off, didn't work.
Apologies, on further inspection my website access is also INACTIVE. I can log in fine, but it's asking me to "Become a Member".
Called Tech Support, they escalated to Level 2, awaiting a return call.
Still on with so-called "meural specialist" been an hour and no resolution and now on-hold while they confer/research.
As recommended by technical support- called "Meural Specialist" on 12/28/2020, after an hour... the answer is "escalated to L2 and expect callback/resolution within 24/48 business hours" noting that I've been trying to resolve this for several days with an open case, told previously it was escalated to L2, told previously I'd receive callback (never happened), then after calling 'meural specialist' told to wait another 24/48 hours for that phone call to resolve issue.