Forum Discussion

CTK1959

Guide

Dec 23, 2020

Meural Annual Membership

My annual membership renewed for $73.53 on 12/2/2020. However when I sign into Meural and look at Account Settings / Subscription Status it listed as INACTIVE. When I go to browse/discover art work,...

jimk1963

Luminary

Dec 26, 2020

CTK1959 wrote:
My annual membership renewed for $73.53 on 12/2/2020. However when I sign into Meural and look at Account Settings / Subscription Status it listed as INACTIVE. When I go to browse/discover art work, it states the same - asking if I desire a membership or can pay for artwork that members can have for free. Tried logging off and on with no success. Using latest Apple iOS and Canvas OS 2.19, App OS 5.0.10 build number 4672.

Similar issue, app says INACTIVE but website seems to say account is active. Also tried logging on/off, didn't work.

johnrm3168

Aspirant

Mar 05, 2021

Same issue I paid for my annual membership but Meural says I do not have a membership when I search fort art. Yet they Meural website shows I paid my yearly fee

Christian_R
NETGEAR Employee Retired
Mar 05, 2021
Hello johnrm3168,

Send me a private message and confirm your email address used to purchase the Meural subscription.

Thanks,

Christian
- Nicolas40
  Aspirant
  Mar 24, 2021
  Hi,
  
  I have the same issue. My membership is active on the Netgear account but inactive on the Meural one.
  
  Thanks
  - Christian_R
    NETGEAR Employee Retired
    Mar 26, 2021
    Hello Nicolas40,
    
    Welcome to the community! Have you had a moment to contact our Customer Care Team regarding your subscription? They can be reached at customer.service@netgear.com.
    
    Christian