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Forum Discussion

CTK1959's avatar
CTK1959
Guide
Dec 23, 2020

Meural Annual Membership

My annual membership renewed for $73.53 on 12/2/2020.  However when I sign into Meural and look at Account Settings / Subscription Status it listed as INACTIVE. When I go to browse/discover art work,...
johnrm3168's avatar
johnrm3168
Aspirant
Mar 05, 2021

Same issue I paid for my annual membership but Meural says I do not have a membership when I search fort art.  Yet they Meural website shows I paid my yearly fee

 

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Mar 05, 2021

Hello johnrm3168,

 

Send me a private message and confirm your email address used to purchase the Meural subscription.

 

Thanks,

Christian 

  • Nicolas40's avatar
    Nicolas40
    Aspirant
    Mar 24, 2021

    Hi,

     

    I have the same issue. My membership is active on the Netgear account but inactive on the Meural one.

     

    Thanks

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Mar 26, 2021

      Hello Nicolas40,

       

      Welcome to the community! Have you had a moment to contact our Customer Care Team regarding your subscription? They can be reached at customer.service@netgear.com. 

       

      Christian