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Solved
Meural App won’t complete login
The latest Meural App for iOS (7.0.0) will not complete the login process. It takes my email and password, sends a one time code, and then hangs with the spinning circles after the code is entered. W...
Just spoke with Negear level 2 support and have a solution that worked for me and may work for other people. Try this:
login to my.netgear.com (not my.meural).Click on the person figure at the top right and select “Manage Profile”Then pick the “Edit Profile” sectionIf your “Choose Country” is blank, set it to your correct country.Click “Save” at the bottom and go try to login to the app againThe support person says this is a known issue that affects all of Netgear’s apps since they added the new one-time code security check to them. Also, setting the country has fixed it for some but not all users.We didn’t try this because Netgear support wanted the data from the Choose Country test but I bet it will also work if you turn off Two-Step Verification which can be done like this:login to my.netgear.com (not my.meural).Click on the person figure at the top right and select “Manage Profile”Then pick the “Login Setting” optionThen pick “Two-Step Verification”Then uncheck “Enable” and click “Disable” in the pop-up box that appears (if you don’t have pop-ups disabled in your browser settings)Good luck.
Hello AJL50,
Welcome to the NETGEAR Community!
Please try the following steps to resolve this issue:
Uninstall the Meural app.
Navigate to my.meural.com and change you password
Reinstall your Meural app the log into the app using your new credentials.
Best,
Kevin
Community Team
I experience the same problem and the provided procedure does not help fix the issue. Can you please investigate this as several users are reporting the same problem? This is really a disappointing customer experience.