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Forum Discussion

JudoMC's avatar
JudoMC
Follower
Jan 23, 2021

Meural Canvas - You do not have permission to perform this action.

We recently bought a Meural Canvas II for our home and one for a relatives house.  My wife and I wanted to see how a shared playlist might work so we each made an account and I had the frame added in my profile.  I created a playlist and invited her to it.  At first things seemed fine, we could both add items to the playlist, but then I wanted to crop a photo that she had added and the edit option was not present.  Also if I clicked on "Send to Canvas" I recieve the error message "You do not have permission to perform this action."

 

This makes sharing family photos with others difficult to manage.  If my account owns the playlist I should have control over the items in that playlist.  If I have invited someone else to a list it would be nice to be able to make them either an equal partner (control over edit/send to) or a contributer (edit their own submissions).

 

I really think some improvments need to be made here.  Everything else about the canvas product has been great so far.

1 Reply

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hello JudoMC,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    https://www.netgear.com/support/contact.aspx

     

    Christian