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Forum Discussion

jello212's avatar
jello212
Follower
Jul 29, 2022

Meural Canvas & Async Art

Downloaded the Async samples.  They're not updating.  Is there a specific setting/settings to get the Async Art to modify throughout the day?

 

4 Replies

  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    Aug 05, 2022

    Hello jello212,

     

    Thank you for your post!

     

    Please ensure that your Meural Canvas is updated to the latest released firmware.

     

    Please follow the steps listed below to update your Meural Canvas:

     

    • Navigate to my.meural.com
    • Select your initials on the far right
    • Select Canvases
    • Scroll down to Canvas Software Version
    • Select the arrow  on the right of the software version
    • Select update on the top right

     

    Best,

    Kevin

    Community Team

    • tmp22's avatar
      tmp22
      Aspirant
      Oct 05, 2022
      sorry this does not work for me - none of the async pictures update…

      this is sad, because i would love to display NINFE E SÁTIRO - but only the night version is available…

      latest firmware seems to be 2.2.12_2.0.13 (cant update to any other than that)

      any other suggesstions? thanks…
  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    Oct 05, 2022

    Hello tmp22,

     

    Thank you for your post!

    I understand the proposed solution did not solve the issue you are having with your Meural Canvas.

     

    Please PM the following information so I can endorse you to our support team:

    Name:
    Email:
    Phone Number:
    Device Model:
    Firmware:
    Serial Number:
    Preferred time to be contacted:
    App version:

    Please provide this information as soon as possible!
    I look forward to hearing from you!

    Best,
    Kevin
    Community Team