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Forum Discussion

Retired_Member's avatar
Retired_Member
Dec 13, 2019

Meural Canvas Change WIFI Network

Hi There,   I'm trying to connect my Meural to a new WiFi network and am having issues. I'm following THIS article, but when I get to #9, there is nowhere to select the new network.   Does somebo...
Facepalm_Meme's avatar
Facepalm_Meme
Tutor
Dec 17, 2019

Hello Oliver,

 

I recently had the same problem and found that in order to change wifi networks, you have to unregister and re-register. Here's how I did it:

 

  1. Open the app and go to the Settings section (Gear icon on upper right)
  2. Scroll down to the bottom and select Delete Canvas
  3. Close the app
  4. Power cycle the meural. Make sure your phone doesn’t connect to it.
  5. Open the app. It should ask you to register your canvas
  6. Enter the Product Key.
  7. It will then tell you to connect to the canvas.
  8. Once it’s connected, it will give you a list of connections to choose from. Connect to one of them and you should now be online.

 

Regards,

 

Chris

  • KevinJ_K's avatar
    KevinJ_K
    NETGEAR Employee Retired
    Dec 20, 2019

    Hi Chris,

     

    Thank you for sharing this and being so helpful. We appreciate the assistance and will share this with other customers who have similar issues.

     

    Regards,

    Kevin K. NETGEAR Meural Community Team

  • bzwench's avatar
    bzwench
    Aspirant
    May 14, 2020
    When you deregistered and re-registered your Meural, did you lose all of your content?
    Thanks!
    • Facepalm_Meme's avatar
      Facepalm_Meme
      Tutor
      May 14, 2020

      My content was stored in the Meural portal. When you unregister and re-register, you're just disassociating and reassociating the Meural canvas with the your account on the Meural portal. Therefore if your content is stored there, and you're using the same account, it will still be there even if you unregister and re-register.

  • fstevens's avatar
    fstevens
    Aspirant
    Jun 17, 2020

    If I changed just the password do I still have to deregister the account?

    Facepalm_Meme wrote:

    Hello Oliver,

     

    I recently had the same problem and found that in order to change wifi networks, you have to unregister and re-register. Here's how I did it:

     

    1. Open the app and go to the Settings section (Gear icon on upper right)
    2. Scroll down to the bottom and select Delete Canvas
    3. Close the app
    4. Power cycle the meural. Make sure your phone doesn’t connect to it.
    5. Open the app. It should ask you to register your canvas
    6. Enter the Product Key.
    7. It will then tell you to connect to the canvas.
    8. Once it’s connected, it will give you a list of connections to choose from. Connect to one of them and you should now be online.

     

    Regards,

     

    Chris

     

    • Facepalm_Meme's avatar
      Facepalm_Meme
      Tutor
      Jun 17, 2020

      If you mean that you changed the Wifi password, then yes you would have to do that whole process over since that is the only place you can tell it what to connect to.