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Forum Discussion
Meural Canvas displays blank images
My Meural Canvas (orig model) has suddenly started interspersing blank screen between some of my uploaded artwork & photos. I've tried renewing the WiFi connection, but it hasn't helped. Many of my...
Hello mfrank1,
Welcome to the community! May you factory reset your Meural and let me know if your issue persists.
Christian
Welcome to the community! May you factory reset your Meural and let me know if your issue persists.
Christian
The factory reset didn't correct the problem. Is there anything else I might try?
Christian_R wrote:Hello mfrank1,
If you manually cycle thru the images by swiping or using Canvas controls in app, are you able to reproduce the issue where screen goes blank when you switch images?
If so, it may be that the canvas cannot display a certain image correctly because it is corrupt or due to the image file format.
If you can identify an image which is not being displayed, then you can try to delete that image and see if issue goes away.
stevesw wrote:If you manually cycle thru the images by swiping or using Canvas controls in app, are you able to reproduce the issue where screen goes blank when you switch images?
If so, it may be that the canvas cannot display a certain image correctly because it is corrupt or due to the image file format.
If you can identify an image which is not being displayed, then you can try to delete that image and see if issue goes away.
Thank you for this suggestion. My Meural iPhone app was always difficult and never seemed sync'd (e.g. the photo on the app was not the one on the canvas). But swiping through the playlist, I was able to identify images that wouldn't display. There are many more of them than I thought. What concerns me is that these images displayed fine until recently. I hate to delete them, but will do so and see what happens. Is there a way to remove them from the canvas but still keep them on the app or website so I can re-install at some point?