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Forum Discussion
Meural Canvas displays blank images
My Meural Canvas (orig model) has suddenly started interspersing blank screen between some of my uploaded artwork & photos. I've tried renewing the WiFi connection, but it hasn't helped. Many of my...
Looks like it is a botched software update. This is why factory reset also does not help, since it updates to latest. Support said they are working on fixing it but have no ETA. Pretty disappointing that this expensive and usually wonderful device is not working correctly. I used to show it off to visitors now it just looks like it is off since the picture is blank (in the corner hidden by the matte it shows a little broken pic icon)
PMILP -- I'm impressed you were able to get this from Support. They didn't have aclue when I contacted them. Wonder if they'll advise when a solution is implemented?
No idea. But in the meantime I tried the suggestion from the other thread here - unplug for 30-60 seconds and plug back in. This seems to have fixed the issue at least for now. We'll see how long it continues to work.
- Are you still having the same blank screen issue?
Mine has been doing it for months too. I have spent the past month trying to problem solve it with the help of their support team. I have factory reset, done everything they asked, numerous phone calls and they were very helpful but over a week ago they told me to leave it on for 48 hours so a technician can access something via cloud. Now I am getting no response from support and the problem isn't resolved. I'm really disappointed that they have stopped communicating with me.
I'm wondering how many people have the same issue.Yeah, it still happens. I end up rebooting it (unplug and plug back in) and the problem goes away for a while. Wish they would prioritize investigating it.