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Forum Discussion
Meural Canvas displays blank images
My Meural Canvas (orig model) has suddenly started interspersing blank screen between some of my uploaded artwork & photos. I've tried renewing the WiFi connection, but it hasn't helped. Many of my...
PMILP -- I'm impressed you were able to get this from Support. They didn't have aclue when I contacted them. Wonder if they'll advise when a solution is implemented?
No idea. But in the meantime I tried the suggestion from the other thread here - unplug for 30-60 seconds and plug back in. This seems to have fixed the issue at least for now. We'll see how long it continues to work.
- Are you still having the same blank screen issue?
Mine has been doing it for months too. I have spent the past month trying to problem solve it with the help of their support team. I have factory reset, done everything they asked, numerous phone calls and they were very helpful but over a week ago they told me to leave it on for 48 hours so a technician can access something via cloud. Now I am getting no response from support and the problem isn't resolved. I'm really disappointed that they have stopped communicating with me.
I'm wondering how many people have the same issue.