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Vic_G's avatar
Vic_G
Apprentice
Nov 16, 2019
Solved

Meural Canvas II 21 Inch: Can I connect via WIFI to my home network?

HI, I would like to connect my newly purchased 21 inch Meural Canvas II to my home network wirelessly.  Can anyone tell me how to do that?    Running an ethernet cable from my home router to the Ca...
  • ChristineT's avatar
    ChristineT
    Nov 22, 2019

    Happy Friday @Vic_G ,

     

    Thanks for getting back to me! I truly appreciate your thoughts and opions about how helpful (or not) our documentation is. When a person is emmersed in the product day in and day out it's easy to assume everyone else knows what we know. I tend to agree with your strategy on documentation and leave nothing out! I recently went through an exercise for writting instructions on how to make a peanut butter and jelly sandwich. Some folks forgot to include the bread since that is a seemingly obvious step! It was a fun exercise to say the least. ;-)

     

    I'll follow up with our documentation team with your additional feedback! 

     

    May your weekend be all you need and want it to be! 

     

    Cheers,

    Christine 

Vic_G's avatar
Vic_G
Apprentice
Nov 18, 2019

Just to follow back up for completeness, I finally connected our Canvas II to our home WIFI network by

  • connecting my Windows 10 laptop to the Canvas II local network
  • accessing the Canvas II through my Firefox browser using an IP address given to me by Netgear support
  • that link provided an interface for updating the Canvas network

I have yet to get the Meural App that I downloaded to my Samsung S10 Android phone to display the Canvas II Local Network (and from that point in theory I would be able to access the Canvas II network settings) and thus far the Netgear support folks have not given an ideas as to why that is.  But for now I'm good to go, with the Meural App question being relegated to a "nice to know why" issue.

 

ChristineT's avatar
ChristineT
NETGEAR Employee Retired
Nov 18, 2019

Hello Vic_G,

 

Thanks for posting an update to your original post. Glad that you were able to get your new Meural connected! We also have an article that may be helpful if anyone else has a similar question that can be found by visiting How do I connect my Meural Canvas to WiFi?.

 

I'd like to hear more about the experience you are having with your "Samsung S10 Android phone to display the Canvas II Local Network". It sounds like the Canvas SSID (network name) isn't showing up in the list of available networks to connect to from your S10 phone, is that right? If so, we'll look into this further and keep you posted if we have a solution for you to try. If you are able to figure it out we'd love to hear about that as well! 

 

Regards,

ChristineT

 

  • Vic_G's avatar
    Vic_G
    Apprentice
    Nov 19, 2019

    Hi ChristineT,

     

    I read through the steps for connecting a Canvas to WiFi.  I have a suggestion or two that might reduce confusion for some readers.  I've attached a file with my comments in red text.  If I've overstepped my bounds please forgive me :).

     

    The attached file also briefly describes the issue I am having using the Meural app to connect to the local Canvas network.  In short my phone sees the Canvas II local network and I can connect the phone to that network.  The issue is that when I start the Meural app the very first panel prompts me to log in the Netgear account.  Since the local Canvas network does not have access to the internet, the log in fails.  No where on that panel is there a spot to specify or select a network and password.  In the attached file is a screen shot of the panel that I am seeing.

     

    I feel that I am making a simple rudimentary mistake in how I am using the app.  Or maybe it is the wrong app?  Is the Meural app on Google Play Store not playing well with Canvas II?

     

    In case it is relevant, my Samsung phone model is SM-G975U, Android version 9, One UI version 1.1.

     

    On a different but related topic, the Canvas II has an SD card port and a mini-USB port.  How do I populate an SD card or a mini-USB storage device with photos such that the Canvas II can display the photos?  I have looked for instructions all over the internet and have yet to find the answer.  I've manually placed photos on an SD card but that didn't work.  I'll appreciate any help that you can give me.

     

     

    Thanks!!

     

    Vic

     

    • ChristineT's avatar
      ChristineT
      NETGEAR Employee Retired
      Nov 20, 2019

      Hello Vic_G ,

       

      I absolutely appreciate your feedback on the set up instructions! I have forwarded your suggested edits to our knowledge base team! 

       

      Ok, so I think I understand the issue your having with logging into your MyNETGEAR.com account but please bare with me if I am missing something.

       

      First Phase:

      1. Once you connect your device (phone) to the canvas locally the app should be prompting you to connect it to your WiFi.
      2. Select your network SSID and enter the WiFi Password when prompted
      3. This completes the first phase of the set up process

      Second Phase:

      1. Go back to your device (phone) settings and reconnect to your home WiFi (to get connected to the internet again)
      2. Navigate to your open apps and select the Meural App which should still be at the login prompt
      3. You should now be able to log into your account and finalize the set up process
      4. In case you didn't know... your commumnity account is linked to a MyNETGEAR account so you should be able to login with the same credentials as logging in here. ;-)

       

      Would you mind giving this a try and letting me know if my directions worked or if I am still missing a peice. :-)

       

      Kind Regards,

      Christine

       

      • Vic_G's avatar
        Vic_G
        Apprentice
        Nov 20, 2019

        Hi Christine,

        It's in the "First Phase" where something is amiss.

         

        First Phase:

        1. Once you connect your device (phone) to the canvas locally the app should be prompting you to connect it to your WiFi.
        2. Select your network SSID and enter the WiFi Password when prompted
        3. This completes the first phase of the set up process

        Here are the steps that I followed:

        Samsung phone is connected to home network

        Meural App started on phone

        • First panel is a log in to Netgear which I did.  Cannot go further into the app without logging in.
        • Verified that app controls the Canvas II (via Wi-Fi or via the NetGear server?)

        On the Canvas II I started the local network.

        On the Samsung phone I set the phone's Wi-Fi to the Canvas II local network.

        The Meural App, which I never stopped, did not prompt for any network information as described in "First Phase:", step #1.

         

        I also tried those same steps after removing and reinstalling the Meural app.  Same result though. 

         

        Am I using the same version of the Meural App as you? 

        Info from the Meural App when connected to the Canvas via my home network:

        • Canvas software version:  2.1.9
        • Android app version (I assume this is Meural App):  4.11.2

         

        I'll gladly try anything that you would like.  Just let me know.

         

        Thanks!

         

        Vic