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Forum Discussion

Vic_G's avatar
Vic_G
Apprentice
Nov 26, 2019

Meural Canvas II: Bug? Removal of SD card w/ playlists does not completely remove references

Hello,  please let me know if I should be posting this elsewhere .....   Issue 1 involving SD card based playlists On SD card created 4 playlists: meural1, meural2, meural3 and meural4 with a few ...
KevinJ_K's avatar
KevinJ_K
NETGEAR Employee Retired
Nov 27, 2019

Hello Vic,

 

Thank you for bringing these issues to our attention. At this point, it sounds like you might want to speak to our support team for technical assistance. You will find several options for contacting support using the provided email or link: 

 

meuralsupport@netgear.com

 

Regards,

Kevin K., NETGEAR Meural Community Team

  • lmir's avatar
    lmir
    Aspirant
    Jan 01, 2020

    I have the same issue. 

     

    After inserting sd card with folders meural1 and meural2 and rebooting, Meural correctly recognized the images. However, when I updated the SD card and added new images to meural1/meural2 folders, it still shows the old content. I have tried to restart Meural several times and still see the same behavior.
     
    Also after I removed the sd card both folders are still visible but the images are not displayed (top right corner shows the icon with a broken image).  
     
    After the restart I also see that sometimes the SD is not recognized at all.
    • Vic_G's avatar
      Vic_G
      Apprentice
      Jan 02, 2020

      Hello Imir,

       

      I started to get better results when I completely powered off the Meural Canvas II by unplugging it from the wall and waiting 10 seconds before restarting it whenever I inserted or removed the SD card. 

       

      When I reported the problem I was using the button on the side of the Meural Canvas to restart the Canvas after inserting or removing the SD card.  I think when I used the button the Meural was not completely dropping electrical power.

       

      The steps that I use when inserting or removing an SD card are:

       

      1) Unplug Canvas from electrical outlet

      2) Insert or remove SD card

      3) Wait 10 seconds

      4) Plug Canvas into electrical outlet

       

      I hope this is of some use to you.

       

      Vic

       

      lmir 

      • lmir's avatar
        lmir
        Aspirant
        Jan 02, 2020

        Thanks Vic_G 

         

        I did as you suggested and the SD card is being recognized, however still the new images that I have just added are not recognized.

        I wonder if this has something to do with the directory structure.  

         

        Here is mine:

        <meuralx> is the name of the SD card. On the card I just have two directories: meural1 and meural2.

        -meural1 directory with multiple files: 

        • Chocolate.jpg,
        • test eleven.png
        • test five.tiff
        • test four.tiff
        • test one.jpg
        • test seven.tiff
        • test six.tiff
        • test three.tiff
        • test two.tiff

        -meural2 directory with 

        • Adoration.jpg
        • Christ on cross.jpg
        • Heilige Sebastian.jpg
        • Immacuate.jpg
        • Madonna and the child.jpg
        • test seven.tiff

        Right now, only Cholocate.jpg is recognized in meural1 and in meural2 all jpg images except "test seven.tiff".

         

        Could you share what is your directory structure and file format? What happens after you update the SD card and add more images?