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Forum Discussion
Meural Canvas II MC327 keeps disconnecting, and more
Own 3 Meural Canvas II's. All 3 are connected over WiFi to Orbi WiFi 6 satellite. Meural's frequently go Offline, and getting them to reconnect is very painful. Two Meural's have inconveniently lo...
If all of the Meurals are disconnecting from your router, this indicates that there is a problem with your router, and you should contact your router manufacturer for help with the router.
For rerunning the setup on your Meural canvas, you can try running the manual setup instead of using the QR code to connect. You will need to write down the serial numbers ofr each of your canvases, and when you rerun the setup choose manual instead of QR code, then it will ask you for the serial number of the canvas.
Regards,
Meural Team
NG_Team wrote:If all of the Meurals are disconnecting from your router, this indicates that there is a problem with your router, and you should contact your router manufacturer for help with the router.
For rerunning the setup on your Meural canvas, you can try running the manual setup instead of using the QR code to connect. You will need to write down the serial numbers ofr each of your canvases, and when you rerun the setup choose manual instead of QR code, then it will ask you for the serial number of the canvas.
Regards,
Meural Team
Am quite familiar with NTGR routers and would know if the Orbi was having issues. With 70+ devices on my home network, only the Meurals are going down (and regularly). There could be an interopreability problem but both products are NTGR so back to you... Also, for the record this happens with both Orbi (11ac) and Orbi 6 (11ax) systems.
Re: manual setup, please consider that Meurals might be hung in places that aren't convenient for taking down from the wall to record numbers on the back of it. Would be helpful if the product included the serial number in its menu - like is done with QR codes.
