NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Meural Canvas II storage
I have 3 Meural canvas II's and have added images to all 3. Do the images actually get stored in the device or just on the cloud? In other words, if I turn off the wifi in my home, will the canvas ...
Kids bought this for me for my birtday. Frustrated with the internal storage and bought a micro SD card. Loaded over a thousand pictures but you can't control the card from the app. That is crazy. Makes it so difficult to manage.
Can't figure out how to add the meural museum art to my playlist.
For such an expensive frame you would think they would make this consumer friendly.
Any help or guidance appreciated
I am more or less in the same situation. I bought the canvasII for my wife's bthday, for exactly that use case, storing our pictures locally in a SD card as we don't want to upload our personal pictures in Netgear's cloud.
Now I cannot make the SD card work. I have done all I have read in these posts, but the canvas would not recognize the SD card.
Netgear support does not even answer my e-mails.
But based on your post, even if I make it work, I cannot manage the SD from the app???!!! This is insane!!
Clearly, this product has an extremely good quality of image, but the usability with local storage sucks, and the Netgear customer support team is non-existing.
I regret having bought it...
Correct. I finally got the sd card working but the app won't control it. Even if you set the schedule to go off at night and back on in the morning, it won't turn onto the sd card so what a waste.
As I got a free year of cloud storage I put everything there for now. After the year, I am back to the same problem.
Screen quality GREAT
Memrory, Software and App - Sucks
Tech Support - leads a lot to desire
Good luck
I finally managed to SPEAK with Meural's support (I was still waiting for a response to my e-mail after one week). The guy did great and now I can use the SD card. It was a firmware issue.
But this does not solves the issue that accessing the pictures in the SD drive is very clunky and tedious. Really, Meural/Netgear needs to do something with that. The SD drive should be accessible from the app. I don't see myself waving a thousand times in front of the Canvas to find the picture I want (!!)... well, seeing it from the positive side, it will be a good workout :)
What steps did the rep tell you to do? I'm also out of storage. Thank you
XaveSun wrote:I finally managed to SPEAK with Meural's support (I was still waiting for a response to my e-mail after one week). The guy did great and now I can use the SD card. It was a firmware issue.
But this does not solves the issue that accessing the pictures in the SD drive is very clunky and tedious. Really, Meural/Netgear needs to do something with that. The SD drive should be accessible from the app. I don't see myself waving a thousand times in front of the Canvas to find the picture I want (!!)... well, seeing it from the positive side, it will be a good workout :)