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Forum Discussion
Meural Canvas II storage
I have 3 Meural canvas II's and have added images to all 3. Do the images actually get stored in the device or just on the cloud? In other words, if I turn off the wifi in my home, will the canvas ...
I am more or less in the same situation. I bought the canvasII for my wife's bthday, for exactly that use case, storing our pictures locally in a SD card as we don't want to upload our personal pictures in Netgear's cloud.
Now I cannot make the SD card work. I have done all I have read in these posts, but the canvas would not recognize the SD card.
Netgear support does not even answer my e-mails.
But based on your post, even if I make it work, I cannot manage the SD from the app???!!! This is insane!!
Clearly, this product has an extremely good quality of image, but the usability with local storage sucks, and the Netgear customer support team is non-existing.
I regret having bought it...
Correct. I finally got the sd card working but the app won't control it. Even if you set the schedule to go off at night and back on in the morning, it won't turn onto the sd card so what a waste.
As I got a free year of cloud storage I put everything there for now. After the year, I am back to the same problem.
Screen quality GREAT
Memrory, Software and App - Sucks
Tech Support - leads a lot to desire
Good luck
I finally managed to SPEAK with Meural's support (I was still waiting for a response to my e-mail after one week). The guy did great and now I can use the SD card. It was a firmware issue.
But this does not solves the issue that accessing the pictures in the SD drive is very clunky and tedious. Really, Meural/Netgear needs to do something with that. The SD drive should be accessible from the app. I don't see myself waving a thousand times in front of the Canvas to find the picture I want (!!)... well, seeing it from the positive side, it will be a good workout :)
What steps did the rep tell you to do? I'm also out of storage. Thank you
XaveSun wrote:I finally managed to SPEAK with Meural's support (I was still waiting for a response to my e-mail after one week). The guy did great and now I can use the SD card. It was a firmware issue.
But this does not solves the issue that accessing the pictures in the SD drive is very clunky and tedious. Really, Meural/Netgear needs to do something with that. The SD drive should be accessible from the app. I don't see myself waving a thousand times in front of the Canvas to find the picture I want (!!)... well, seeing it from the positive side, it will be a good workout :)
I don't recall all the steps right now, but it was a kind of "hard reset" (you needed to disconnect the mains cable from the back of the frame, then insert the SD card, then boot up the frame again, etc, in order for the frame to recognize the SD card). But again, I don't remember all the steps. I think the frame even downloaded the latest firmware version. You'd better call Support and talk to an agent.
Since I did it in July last year, it works fine with the playlists I have defined in my SD card, with my own pictures. But still, the local pictures in the SD card cannot be managed from the app, which makes it not very user friendly.
This product is "born in the cloud" and its purpose is to make you subscribe to the art gallery services they have and make you buy cloud storage, so the SD card option is just a " workaround" and it is deffinitely out of Netgear's interest.